Shipping policy

FREE SHIPPING

FREE SHIPPING (USA ONLY) We offer free shipping on all orders shipped within the United States from our warehouses.

LOST/MISSING PACKAGES

Wag-Tales.com is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses are correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.

SHIPPING TIME

Shipping time is 3-7 days.

• This doesn’t include our 1-3 day processing time.

• All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped. For some carriers, tracking information may take 1-3 business days to update in the system. If your order was placed more than 7 business days ago and there is still no tracking information available, please contact us at support@wag-tales.com.

MY TRACKING SAYS, “NO INFORMATION IS AVAILABLE AT THE MOMENT.” 

For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at support@wag-tales.com, and we will do our best to help you out.

+1 732 757 1585 or +1 (862) 682-4224