Shipping policy

FREE SHIPPING

We offer free shipping on all orders shipped within the United States.

LOST OR MISSING PACKAGES

Wag-Tales.com is not responsible for orders shipped to an incorrect address provided by the customer. Please verify your billing and shipping information before placing your order.

If an error is made by Wag-Tales.com, we will take full responsibility for correcting the issue at no additional cost to you.

PROCESSING & SHIPPING TIMES

Orders are typically processed within 1–3 business days.

After processing, delivery usually takes 3–7 business days within the United States.

Shipping times are estimates and may be affected by carrier delays, weather conditions, holidays, or other circumstances beyond our control.

TRACKING INFORMATION

You will receive a shipping confirmation email with a tracking number once your order has shipped.

Please allow 1–3 business days for tracking information to become available in the carrier's system.

If your order was placed more than 7 business days ago and tracking information is still unavailable, please contact us at support@wag-tales.com.

TRACKING SHOWS NO INFORMATION

Some carriers require additional time to update tracking information. If your order was placed more than 7 business days ago and no tracking information is available, please contact our support team.

MULTIPLE PACKAGES

For logistical reasons, items from the same order may occasionally be shipped separately and arrive at different times.

CONTACT US

If you have any questions regarding shipping, please contact us:

Email: support@wag-tales.com

Phone: +1 732 757 1585